Women Black Fashion Hoodie / Customize

When I received the two hoodies they were printed incorrectly, they had the “saying” on both the front and the back, which looks weird to have the same exact saying/slogan on the front as you do on the back. Now, this could have been a mistake on my part or on their part, I’m not entirely sure, but I only wanted the words on the back of both hoodies… And while I was on the phone with CS about that issue I noticed I spelled something wrong on one of the hoodies (which was definitely my mistake). Customer service associate was SUPER EASY to work with, before I noticed the spelling mistake they were willing to reprint the hoodies with the words on just the back of both hoodies and overnight them to me for the double sided print mistake, which was SUPER awesome! BUT, they couldn’t do that for the spelling mistake hoodie, which I understood, it’s having a whole new print design made. What they did do was offer me a FULL credit to my account so I could fix MY spelling mistake… And I mean credit on everything, on the hoodies, on the shipping, the tax and on the expedited shipping I had paid for my original order (which keep in mind I had already received, btw). I fixed the spelling mistake, applied the credit and my new hoodies were here in no time… ABSOLUTELY PAINLESS! That is outstanding customer service!! Only reasons it’s not a 5 star review, is two reasons, otherwise it’s a 4.8!! First, the material, the hoodies themselves are a heavyweight material, which I like a lot, they’re warm!! But what I don’t like is they have absolutely no stretch to them like a normal sweatshirt/hoodie would have. And the second reason, I wasn’t impressed with the color of the white printed letters on the hoodies, it looked almost faded or not totally opaque… Usually I like that sort of faded, vintage, worn in look and I never would have minded this other than it just so happened that I wanted the white lettering to stand out and be bright and obvious because these hoodies were sort of a joke for my best friend for Christmas! Overall, I am happy with the my purchase and the product and more than happy with the quality customer service I received, especially since it was just hours before Christmas and patience can sometimes run thin for both the customer and the customer service associate. I wish I could remember his name because I’d totally give him a MAJOR personal shout of for being super accommodating and very very nice. I do remember it was quite late in the night and he had an Irish 😍 accent 😉🤤☺️

I ordered a sweatshirt for a gift. After it got shipped I tracked the package.. it got to a certain point and stopped. After 10 days of the package not moving I notified Zazzle if they could track it from their end. The customer service rep told me that was impossible. He said they could design a new shirt for me. I was set to give him my credit card info and he informed me that they would do it free of charge. They also overnighted the shirt to me. As luck would have it I received both shirts today. They told me to keep both. I am so thankful and overwhelmed at the excellent customer service. Thank you, you saved Christmas. Awesome, my niece will be overjoyed with her gift

Good quality but it was supposed to be a dark grey hoody and arrived and was light grey but product was good quality. My design looks great. Would love to print it on more products for sure.