Margarita custom text luggage tag

The product itself was fine but I paid for express shipping as I was leaving the country. The product did not arrive on time so I was forced to to get someone else to have to wait for, then transport it back to Canada for me. I now have to travel 6 hours to retrieve it and then travel another 6 hours in the opposite direction to deliver it or pay shipping on it again. When ot didn’t arrive on time o reached out to you to try and get it sent to its end destination instead. Absolutely no reply from you. You made what could have been an easy transaction very difficult .

As I have stated in my previous reviews, your product is fine but on an extension to this order I paid for express shipping. You didn’t come even close to having the product sent to me on time. I left the US and had to get someone else to continue checking my mailbox for this. This person doesn’t live anywhere close to me so I have still not seen the last tag. I reached out to you before I left asking you to send it directly to the recipient as you hadn’t yet sent it out. You didn’t bother replying. I let you know in my last review how unhappy I was with your customer service and this is the first I have heard back you. Are you addressing my concern…no, you want a glowing review on your product. Well here it is, your product is great but your customer service is nonexistent. I would be hard pressed to recommend your company to anyone until you get that looked after. Donna Neumeier.

Designing and ordering your own unique product was easy and simple. Shipping updates and delivery were both smooth and efficient. Over delivered in my opinion! Friends commented and loved the product! The design was exactly as I had ordered it. The clarity and precision were exact. The app really made a live sample you could see before ordering. Solid material and durable for travel.